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Age Verification

We take our legal obligations to prevent sales to anyone under the legal purchasing age seriously. Before you can make a purchase on our website, we need to verify your age and identity to ensure that you are of legal purchasing age for the product you intend to buy. To do this, we use a third-party company called 1Account that specialises in age and identity verification. By making a purchase on our website, you are certifying that: 

  1. You are of legal purchasing age for the product you intend to purchase. 
  2. You understand that we will only send you communications that encourage or facilitate a purchase of our products after you have certified that you would like to receive product updates and permitted advertising from a regulated company. 
  3. You acknowledge that providing false information may constitute a violation of the law. 

We store your data for as long as necessary for our third-party age and identity verification service providers to provide their services, and in compliance with applicable legal and regulatory requirements. During the verification process, your details are checked against certain credit databases, and 1Account may keep a copy of any basic information that we pass on to them. However, they do not run a credit check to verify your age. You may receive an alert on your credit profile that a request for some of your information has been made, but this is not a credit check. 

To ensure that age and identity verification is required only once, MIST ELECTRONIC CIGARETTES will securely store data, such as your ID number and customer data (e.g. name, date of birth). We will not share this information outside of MIST or 1Account or use it for marketing without your explicit permission, or in compliance with applicable legal and regulatory requirements.

PLEASE ENSURE THAT WHEN PROVIDING INFORMATION TO OUR CHECKOUT THAT YOUR DETAILS ARE ENTERED CORRECTLY AND MATCH THOSE USED ON:

  • Passport / Driving License (Please use full names including, middle or double-barrelled surnames)
  • Correct Date of Birth
  • Correct and up-to-date address information (For example information that is currently held on file with your credit card or mortgage provider)

At times, the age verification check may fail or be referred. In these scenarios, there may be a slight difference between the information you are providing to our website and the information that exists against the relevant database we use to verify your identity.

Frequently Asked Questions

We are required by law to prevent sales to anyone under the legal purchasing age for our products. Verifying your age and identity ensures that we comply with this legal requirement.

We use a trusted third-party company called 1Account that specialises in age and identity verification. During the verification process, your details are checked against certain credit databases.

No, we do not run a credit check to verify your age. However, your details are checked against certain credit databases.

We collect basic information such as your name, date of birth, and ID number. This information is securely stored and shared with our third-party age and identity verification service provider, 1Account.

We store your data for as long as necessary for our third-party age and identity verification service providers to provide their services, and in compliance with applicable legal and regulatory requirements.

We do not share your data with anyone outside of MIST or our third-party identity service provider, 1Account. We will not use your data for marketing without your explicit permission or in compliance with applicable legal and regulatory requirements.

Due to our age verification being supplied by a third party company, MIST has no way of intervening or overriding the final decision. For more information on why you might have failed the ID verification process, you can contact 1Account via support@1account.net.