Mist Electronic Cigarettes LTD

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INFORMATION

Delivery Information

Please be aware that although we will ensure that all orders received by 2pm are dispatched on the same day. Once we have posted your item we are then putting our faith in Royal Mail to deliver your products within the 1-2day delivery estimate. If you are concerned about the delivery of your items, or want to guarantee a next day delivery, we do offer a Royal Mail Special Next Day Delivery service for £10.99

UK Shipping Rates

First Class Packet - £2.99
First Class Recorded (Signed For NOT tracked) - £3.99
Special Delivery Next Day Guaranteed- £10.99
Free First Class Recorded delivery on orders above £40

Please note, all post is sent using Royal Mail. With regards to 1st Class mail, Royal Mail state: "Although we aim to deliver 93% of 1st Class mail the next working day after posting, we are unable to provide a guaranteed service".

International Shipping Rates

Airmail (Europe) - £4.99
International Tracked and Signed (Europe) - £9.99
Airmail (Worldwide) - £5.99
International Tracked and Signed (Worldwide) - £12.99

Collect in-store

Feel free to come and collect your favourite Mist E Liquid or E-Cigarette in-store at our Brighton branch:

Opening Hours: Mon-Fri 10am-5pm

Mist Electronic Cigarettes,
103 Islingword Road,
Brighton, BN2 9SG,
United Kingdom

Shipping Disclaimer

Mist Electronic Cigarettes LTD are in no way responsible for the detention of any goods by any countries associated customs or legal departments. Please make yourself aware of your countries rules and restrictions surrounding the importation of eliquid and ecigarette products.

Delivery Times

All orders placed before 14:00GMT will be shipped the same day (Monday - Friday)  and usually arrive within 1-3 days (UK), 5-10 days (Europe) and up to 14 days (Rest of World). However, please allow 1-7 working days for your order to be delivered within the UK, and 5-25 days within Europe and up to 30 days for parcels to the rest of the World.

Returns

If for any reason you are not entirely happy with your Mist E-liquid or E-cigarette, you can return the e liquid/e cigarette unopened within 30 days from the date of purchase. When we receive your returned item in satisfactory condition, a full refund of the product will be given.

If the product is faulty you can return it within 30 days from the date of purchase for a 24 hour inspection. When we receive your returned item, if we find the product to be faulty we will provide a full refund or replacement. This does not cover damage resulting from improper use.

Mist Electronic Cigarettes only accepts returns of opened items if they are faulty. For hygiene reasons E-liquid cannot be returned if it has been opened and the seal has been broken and clearomizers cannot be returned if opened, filled or used at all, unless faulty.

If you need to return a product to us: Complete our returns form by logging into your Mist account. View your ‘Order History’ via the ‘My Account’ tab. Here you can select the appropriate order and product/s that you wish to return. Please fill in all that is required and provide as much information as possible as to the reason for return, this enables us to process the return efficiently. Once we have received the request, we will contact you and provide instructions on how to complete the procedure.


Alternatively, for any questions or queries, please don't hesitate to contact us!


Phone: 01273 681 138
Email: info@misteliquid.co.uk

Happy Vaping!

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